Privacy Policy

Controller Identity and Address

The controller responsible for processing personal data is Acer Limpieza, operating from Puerto Vallarta, Jalisco, México. For privacy inquiries, contact us at contacto@acerlimpieza.com or via WhatsApp at +52 322 105 8200.

Personal Data Collected

To process requests, prepare quotes, or coordinate services, we may collect or receive the following categories of data:

• Identification & Contact: Full name, phone number, WhatsApp number, email address, and preferred contact channel.
• Service Location: Zone, neighborhood, municipality, access references, or approximate property location.
• Property Information: Property type, estimated size, room count, visible conditions, access method, operating hours, and schedule availability.
• Request Details: Service requested, target start date, frequency, special requirements, and user notes.
• Optional Visual Material: Photos or videos voluntarily shared to assess scope, visible conditions, or logistics.
• Technical Navigation Data: IP address, device, browser, visited pages, form interactions, or links when analytics tools are active.

Sensitive Personal Data

Acer Limpieza does not request sensitive personal data to quote cleaning services. Users are advised not to share unnecessary sensitive details or private images. Any non-essential information received will be deleted or used strictly to fulfill the user's specific request.

Primary Purposes

Primary processing purposes are necessary to fulfill user requests:

• Responding to messages, phone calls, forms, or WhatsApp inquiries.
• Evaluating requested services and preparing accurate custom quotes.
• Confirming geographical coverage, schedule availability, access conditions, and work scope.
• Coordinating on-site evaluations, service dates, operational follow-up, or inquiries.
• Managing payments, billing, invoicing, and administrative records when applicable.
• Handling questions, clarifications, service modifications, or cancellations.
• Complying with applicable legal, tax, and administrative obligations.

Secondary Purposes

Additionally, data may be used for secondary purposes that are non-essential to core service delivery:

• Sending commercial follow-ups after an initial quote request.
• Providing reminders, updates, or announcements about related cleaning services.
• Internal measurement of marketing campaigns, form submissions, and website performance.
• Improving website experience, navigation structure, and contact channels.

To opt out of secondary processing, write to contacto@acerlimpieza.com. Opting out will not affect ongoing quote requests or active services.

Data Transfers & Processors

Acer Limpieza does not sell personal data. Information may be processed by trusted service providers assisting with website hosting, messaging, analytics, form management, email delivery, WhatsApp routing, or administrative tools under strict confidentiality requirements.

Data may also be disclosed when required by applicable law, court order, regulatory mandate, legal defense, or contract enforcement.

User Rights (Access, Rectification, Erasure)

You may request access to, correction of, or deletion of your personal data by contacting contacto@acerlimpieza.com with:

• Your full name.
• Preferred contact method for response.
• Clear description of the request or right exercised.
• Information establishing your relationship with Acer Limpieza to locate your records.
• Sufficient identity verification when required.

Consent Revocation & Use Limitation

You may revoke consent or limit promotional communication by writing to contacto@acerlimpieza.com. Certain records may be retained as required for tax compliance, accounting, legal obligations, or dispute resolution.

Data Retention

Personal data is retained only as long as necessary to answer inquiries, coordinate services, fulfill administrative duties, or satisfy legal retention periods.

Security Measures

Acer Limpieza maintains reasonable administrative, technical, and operational safeguards to protect personal data against damage, loss, alteration, destruction, or unauthorized access.

Cookies & Similar Technologies

The site may use cookies, server logs, or technical analytics to ensure operation and improve navigation. Details are available in our Cookie Policy.

Policy Updates

This policy may be updated to reflect operational, technological, or legal changes. Updated versions will be posted at this URL with the revised effective date.